LIMITED LIFETIME WARRANTY
Jewelry Sky Diamond is committed to providing our clients with the highest quality craftsmanship and professional expertise; each jewelry purchase comes with an individual warranty card.
Our manufacturing guarantee is to stand behind the integrity of every piece and make sure you are completely satisfied with the entire shopping experience. Prior to delivery, each piece passes our quality control inspection to ensure it is to our highest standard. Under this limited warranty, we cover defects in the manufacturing of the piece that results in the loss loss of pave stones, loose prongs or flaws in the precious metal.
Keep in mind that under normal conditions, manufacturing defects will materialize within the first few months to a year of ownership. Any issues that arise thereafter will likely result due to wear and tear
If you should need service, our jewelry professional will carefully inspect the item to determine the nature of the issue and if it is covered under our manufacturer’s warranty. If it is deemed by our professionals to be a flaw in craftsmanship, we will repair your piece of free of charge. If the damage is deemed outside of a manufacturing defect, then the cost to repair/replace will be assessed. An estimate will be provided and work to be done will be covered by the purchaser or their insurance provider.
This warranty does not include general wear and tear, accidental or incidental breakage, theft, loss, or any damage that our professionals deem is not due to craftsmanship related issues. Reasonable and proper care must be exercised to prevent damage to your jewelry as outlined in our Ring Care section above. Precious metals and diamonds are strong natural materials; however, they are not completely resistant to damage or breakage and proper measures must be taken by the wearer to ensure its longevity.
We advise our clients to obtain independent insurance for their piece of jewelry. Not only will this protect you in the case of loss or theft, it will also cover for accidental damage. There are also instances when a ring can be damaged incidentally that it is beyond repair and your insurance will cover the entire cost of a replacement. See below for more on insurance.
If the item has been altered in any way by a third party or outside jeweler other than Jewelry Sky Diamond, the warranty is voided. This includes re-polishing, sizing, or any other adjustments. At Jewelry Sky Diamond we provide complimentary inspection and basic cleaning for rings purchased through our store or website.